CONFLICT – I see it in the playground, I see it with friends and now I have it at work…….IT IS EVERYWHERE! Practical steps to deal with conflict and re-establish trust and harmony amongst your team.
Amongst many other things, dealing with internal conflict amongst team members can be a business owners and/or managers worst nightmare. The truth is, conflict comes in many forms and our ability and willingness as business owners and/or managers to deal with conflict is shaped by our own personal and professional experiences.
Darren from United HR Solutions has years of experience in this area and takes us on the journey of the entire process of dealing with conflict. Receiving a complaint, gathering the facts, making some tough decisions and forming an action and communication plan for a clear way forward.
It’s not just about what we do in handling the conflict, but how we as leaders deliver it to individuals and the team that will give everyone clarity on what tomorrow looks like and what is truly expected of them.