Frequently Asked Questions
At Waterman we understand that “one size fits all” doesn’t always work, that’s why we’ve allowed fully customisable contract terms. Depending on the type of office taken, offices normally come with a standard 12-month minimum term, set-up fees, security deposit, basic fit out (including desks) and generous parking. If you wish to make changes to any of these terms, speak with our leasing team and you’ll be on your way.
Your serviced office in a Waterman centre comes with the very best enterprise-grade fibre network and a private VLAN, so you’ll have access to lightning fast speeds (currently 1000/1000Mbps) as soon as you move in.
As a part of your serviced office package at Waterman, you will receive 5 credits every month to use on bookable spaces. Choose from over 50 bookable meeting rooms, board rooms, event spaces to book through our online platform Waterman Central. The credit cost of the room varies depending on the size, its features (AV, Teleconferencing, etc) and its location. If 15 credits aren’t enough, you can purchase more for just $10 each or speak with your leasing specialist to add on a Waterman credit pack.
Generous parking is included with every serviced office but depending on the size of your space and the location, private suites can come with secure underground, enclosed semi-secure or public car parking. Customer parking is also available at all centres.
Our centres are staffed during business hours (Mon-Fri from 9am to 5pm) but included with your serviced office is an access pass which give you 24/7 access to the centre so you and your team can come and go as you please.
More than just a friendly face, our professional service team will meet and greet your clients when they arrive to see you, accept and sort your mail and deliveries every day and are always ready to help as best they can with any questions you may have about your stay at Waterman. If you require a little more help from our team, there is a whole range of extra services they can provide (such as phone answering service and administrative tasks) at an additional cost.
In addition to the private space in your office, as a Waterman member you have access to the entire centre. “Common space” refers to the shared spaces located outside your office and throughout the rest of the centre. This includes couch and business lounge areas, hot desking spaces, benches and other breakout spaces you’ll find spread out. You don’t need to book these spaces with your Waterman credits, so you and your team can use these spaces as you please to rest, work or meet clients.
As long as it fits within your private space, you’re welcome (and encouraged) to make your office your own with your own furniture and décor.
We have many large printers and scanners spread out throughout our centres which you can use as you need for the price of 10c/page for black & white and 70c/page of colour A4 printing. But if you want, you can bring in your own print facilities, as long as they are stored within your office.
Cleaners are scheduled to come in and clean your private office on a weekly basis. They also clean the common and shared areas of the centre on a nightly schedule, with day time cleaning for many highly used areas.
We’ve made the conscious decision to reduce our Waterman branding in our centres to give you the opportunity to show off yours! Your private office will have a sign on the door with your business name and logo, some centres also have foyer signage. We also allow branding and decal within your office (such as physical fit out changes and wall decal) so if you want to find out more, speak with our leasing team.
You will be billed on a monthly basis via direct debit for your Private Office as well as any additional spend (such as meeting room bookings, printing, etc) you may accrue throughout the month.
The set-up fees cover your directory signage, office keys, access pass registration, contracts administration fees, IT & phone setup. The $100 fee charged for an access pass covers the administration time to create the passes and to then register them with all internal systems.
Yes, you can! However, for security reasons we must be aware of everyone who has access to our centres. For this reason, the business you are subletting with must also have a commercial agreement with Waterman. Speak with your leasing executive for more information about subletting your private office at Waterman.